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+1 407-901-5900 info@theunknownitaly.com

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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Terms and Conditions

Terms and Conditions 09/02/2019

Acceptance

The purchase or payment of any travel services offered by The Unknown Italy, LLC (“The Unknown Italy”) constitutes a contractual arrangement between the Passenger and/or Travel Agent (all together as “You”) and The Unknown Italy and represents your acceptance of The Unknown Italy’s Terms & Conditions. You acknowledge you are at least 18 years of age and have authority to consent and accept The Unknown Italy’s Terms & Conditions for yourself and all members of your traveling party.  You are required to read and acknowledge Terms and Conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and Conditions that are fully disclosed on our website.

Tour prices

The purchase or payment of any travel services offered by The Unknown Italy, LLC (“The Unknown Italy”) constitutes a contractual arrangement between the Passenger and/or Travel Agent (all together as “You”) and The Unknown Italy and represents your acceptance of The Unknown Italy’s Terms & Conditions. You acknowledge you are at least 18 years of age and have authority to consent and accept The Unknown Italy’s Terms & Conditions for yourself and all members of your traveling party.  You are required to read and acknowledge Terms and Conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and Conditions that are fully disclosed on our website.

Tour participants

We do not accept children under 5 years of age on any of our escorted tours.  There is no age limit on independent travel or private groups. Certain food and wine tours may have a higher minimum age requirement and will be indicated on our website.  Age restrictions apply to car rentals.  Policy is set by the car rental company and extra fees may apply.  Parents traveling with children are responsible for their behavior during the tour.  Children becoming unruly and disrupting the tour are means for expulsion from the tour.  Adults traveling with children that are not their own are required to carry a notarized Parental Authorization form from each parent granting authority to the adult traveling with the minor child to take them out of the country.  If one parent is traveling with the minor child, a notarized Parental Authorization form is required from the parent not traveling that grants permission to take the minor child out of the country. A copy of the Parental Authorization form must be emailed to info@theunknownitaly.com prior to arrival in Italy.  The original must be shown to the airlines at check-in.

Travelers with disabilities

Passengers with disabilities traveling with a wheelchair or motorized scooter must be accompanied by a qualified family member, traveling companion or medical assistant who assumes total responsibility for the well-being of the passenger with disabilities.  Our tours travel mostly by motor coach and wheelchairs and motorized scooters cannot be accommodated.  If you are traveling with a wheelchair or motor scooter it is the traveler’s responsibility to transport the wheelchair or motor scooter to each destination at the traveler’s expense.  Most transportation services, including motor coaches, hotels and sites our tours visit are not equipped with wheelchair ramps. We cannot be held responsible if ramps are not available.  If a member of your traveling party will be traveling with a wheelchair we must be notified at the time of booking.  Travelers requiring oxygen, diabetic supplies or any medical device is required to advise The Unknown Italy at the time of booking. The Unknown Italy is not responsible for these medical supplies required by the traveler. We reserve the right to refuse any passenger on any of our tours we deem unsafe for passengers traveling with a whPassengers with disabilities traveling with a wheelchair or motorized scooter must be accompanied by a qualified family member, traveling companion or medical assistant who assumes total responsibility for the well-being of the passenger with disabilities.  Our tours travel mostly by motor coach and wheelchairs and motorized scooters cannot be accommodated.  If you are traveling with a wheelchair or motor scooter it is the traveler’s responsibility to transport the wheelchair or motor scooter to each destination at the traveler’s expense.  Most transportation services, including motor coaches, hotels and sites our tours visit are not equipped with wheelchair ramps. We cannot be held responsible if ramps are not available.  If a member of your traveling party will be traveling with a wheelchair we must be notified at the time of booking.  Travelers requiring oxygen, diabetic supplies or any medical device is required to advise The Unknown Italy at the time of booking. The Unknown Italy is not responsible for these medical supplies required by the traveler. We reserve the right to refuse any passenger on any of our tours we deem unsafe for passengers traveling with a wheelchair.eelchair.

** Ask attorney about wording re: traveler’s medical conditions and about ADA requirements. **

Conduct

We reserve the right to reject any person as a tour participant and to expel from the tour any passenger(s) whose conduct is deemed to be a danger to other travelers, threatening to fellow travelers, drivers or tour escorts, engaging in activities deemed dangerous to fellow travelers or to himself or herself, being disruptive, verbally or physically abusive to fellow travelers, driver, tour escort or to anyone encountered while on the tour, damaging motor coaches, trains, ferries, cruise ships, hotels, sites visited or any person or person’s belongings, theft, failure to follow guidelines and instructions of tour escort including habitually arriving late causing delays to the tours. Any incurred expenses will be charged to the expelled tour passenger(s) and no refund will be given for the balance of their tour.  Be advised that if you are expelled from the tour, you are responsible for your own transportation, accommodations, ticket fee changes and any expenses you incur after being expelled from the tour.

Passport and Visa requirements

A passport valid for 6 months past the return date is required for all travelers, no matter the age.  A visa may be required depending on your citizenship.  It is the responsibility of the traveler to obtain proper documentation to enter Italy.  If proper documentation is not secured, you may be denied entry.  The Unknown Italy accepts no responsibility for travelers denied entry and no refund will be granted.

Transfers

Transportation to/from the airport in arrival and departure cities is included with your tour.  If The Unknown Italy secured your flights, we will monitor your schedules and adjust pick-up times accordingly.  If you’ve missed your flight or if your flight is delayed or cancelled, it is your responsibility to notify The Unknown Italy as soon as you learn of the schedule change. If The Unknown Italy is not notified of the schedule change, we are not responsible for missed transfers.  It will be the traveler’s responsibility to arrange transportation to the start of the tour and no refund will apply for missed transfers.  If the traveler purchases their own airline tickets, the airline schedules for all travelers must be forwarded to The Unknown Italy to secure transfers.  If The Unknown Italy does not receive airline schedules we cannot be responsible for your transfers and no refund will apply to missed transfers.  Travelers will be responsible for securing their own transportation to the start of the tour.

Hotels

The Unknown Italy reserves the right to substitute hotels listed on the itinerary with a comparable rating.  This may occur in cases of hotel remodeling, construction, natural or unnatural disasters or any instance deemed necessary by the tour directors of The Unknown Italy.  Bedding types requested during the reservation process are requested but cannot be guaranteed.  Rooms requiring a rollaway are on request and at the discretion of the hotel.  Hotels have complete control over the room assignments.  The Unknown Italy accepts no responsibility for room assignments, views or bedding types.

Religious Tours

Please note that special terms & conditions may apply to certain religious tours. Most of these tours have been planned around specific religious holidays or the annual Vatican and Papal schedules. The Unknown Italy is not responsible should these schedules change after tour’s departure. Every effort will be made to operate the tour as planned. Be advised that many religious sites have dress codes that must be adhered to for entry: no exposed knees, midriffs, backs or shoulders allowed for both men and women.

Airfare

Optional airfare is available for purchase separately through The Unknown Italy.  Quoted airfare prices are not guaranteed until airline tickets are purchased.  Full names (First Name, Middle Name, Last Name) birthdate and gender must exactly match your passport.  Name corrections will incur a fee from the airline.  At the time airline tickets are purchased, The Unknown Italy will attempt to assign seats.  Not all types of fares allow for advanced seat assignments nor do all airlines assign seats in advance.  Airline schedules, as well as seat assignments, are subject to change and are at the discretion of the airlines.  The Unknown Italy has no control over airline schedules or seat assignments, except to assign the seats available at the time of booking.  Extra fees such as baggage fees, seat assignment fees, airport fees and fuel surcharges may apply.  Airline revisions, name corrections and cancellation of airline tickets requested by the traveler will incur a $50 per ticket fee by The Unknown Italy.  The fee will be collected prior to any changes or reservations made and is non-refundable/non-transferrable.  The Unknown Traveler does not book or handle airline frequent flyer reservations, ticketing or changes.  By purchasing airline tickets through The Unknown Italy, you acknowledge and agree The Unknown Italy accepts no responsibility for changes in airline schedules and/or seat assignments.  All air carriers are operated independently and are not affiliated with The Unknown Italy.  Airline tickets are a contract between You and the air carrier even if the airline tickets are purchased through The Unknown Italy.  You agree and consent to waive all liability against The Unknown Italy for services provided by any air carrier.

Payments & Cancellations

  1. A 30% deposit of tour price is required per person at the time of booking. We honor most major credit cards but do not accept personal checks. Deposits are made online at the time of booking. Payment of the deposit indicates you have read and accepted these Terms & Conditions. Your booking is not confirmed until the deposit has been processed by The Unknown Italy and you receive a confirmation invoice by email and on your online Dashboard.The Unknown Italy strongly recommends that every passenger purchase travel insurance. This must be done at the time of booking in order to have complete insurance coverage.
  2. FINAL PAYMENT: Final payment is due 90 days prior to your scheduled departure.  In some instances, additional deposits and final payments are required due to supplier’s policies.  Passengers will be advised at time of booking of payment requirements.  If payment is not received by the stated deadline, The Unknown Italy reserves the right to cancel a booking and will apply the cancellation penalties accordingly.  Payments made after the due date are subject to $50 late payment fees.

CANCELLATION POLICY: (Based upon Letizia’s and Ingrid’s current cancellation policies)
Cancellations received more than 90 days prior to departure:  $250 per person fee.
Cancellations made between 89 and 46 days prior to departure: 50% of the land package is non-refundable.
Cancellations made 45 days or less prior to departure: 100% of the land package is non-refundable.
No refunds will be made on any unused portion/services of the tour.The Unknown Italy strongly recommends that each traveler purchase travel insurance.

Purchased airfare through The Unknown Italy

Published airfares may offer additional airline options, but has more restrictions. Full air payment plus a non-refundable service fee of $50 per person is required and will be included in the quote at the time of booking. Once booked, published airfare is non-changeable and non-refundable after 24 hours from purchase.  No reservations are confirmed until payment is received.

Airline tickets are non-refundable and non-transferrable 24-hours after reservations are purchased.  Changes are permitted for a fee as long as the change is made at least 24 hours prior to the original scheduled departure.  No-shows are non-refundable with no exceptions.

Compliments & Complaints

Your feedback is greatly appreciated.  Please email your experiences on our tours to info@theunknownitaly.com. If something went awry on your trip, please let us know that as well. Send documented details and you will receive a response within 3 business days.

Waiver Responsability

The Unknown Traveler does not own or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or tour escorts, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize The Unknown Italy name. The Unknown Italy is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation, The Unknown Italy is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, whether or not it uses The Unknown Italy name, which is, to, or does supply any goods or services for this trip. The Unknown Italy is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control.

Departmen of state warnings

In the case of a government issued warning, we will provide our utmost consideration to the severity of the warning and accomplish everything possible to safeguard the well-being of our passengers. We reserve the right to evaluate each booking on a case-by-case basis for potential refund/cancellation fees, re-scheduling of tours or itineraries and postponements. Be aware that during your participation on tours operated by The Unknown Italy, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Unknown Italy assumes no liability regarding provisions of medical care or the adequacy of any care that may be rendered. While The Unknown Italy will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour and/or optional excursions, you agree you will hold The Unknown Italy harmless regarding any provision of medical care or the adequacy of any care rendered. The Unknown Italy is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold The Unknown Italy harmless for such.

Errors & Omissions

Payment of deposit and/or issue of final documents shall be deemed your consent to the Terms and Conditions herein. Each passenger understands that The Unknown Italy will be accepting that passenger’s booking in trust upon such passenger’s acceptance of the Terms and Conditions as outlined on our website. Terms and Conditions listed are those in effect at time of writing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of The Unknown Italy is authorized, by a document in writing, to vary, add or waive any term or condition, including any term or condition set forth in the preceding provisions.

Arbitration

Any controversy or claim arising out of or relating in any way to these Terms & Conditions, to this Tour Agreement, to these brochure, or any other information relating in any way to the trip, or to the trip itself shall be resolved exclusively by binding arbitration in________, Florida, USA in accordance with the commercial rules of the American Arbitration Association then existent. In any such arbitration the substantive (but not procedural) law of Florida will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

Privacy Policy (Is this part separate from t & c or needs to be included – about their data, etc…. we still need each of the tour operator’s privacy policies regarding traveler data, etc.)

**Michele to download sample privacy Policy form from FTC after receiving all tour operators’ individual privacy and customer data policies. **